Onyx Bloom

Onyx Bloom Privacy Policy

Your privacy and personal health information are paramount to us – learn how Onyx Bloom protects your data with industry-leading security measures and transparent practices that put your trust and safety first.

At Onyx Bloom, we are deeply committed to fostering a trusted environment where your wellness journey is supported by robust data protection. Our privacy philosophy is built on transparency, user control, and stringent security, ensuring that your personal and health information is handled with the utmost care and respect. We constantly evolve our practices to meet not just regulatory requirements, but also the highest ethical standards.

  • Comprehensive Protection: We employ state-of-the-art security measures to safeguard all types of information collected.
  • Transparent Practices: Clear guidelines on what information we collect, why, and how it is used, always with your informed consent.
  • Your Data, Your Control: Empowering you with comprehensive rights to access, correct, delete, and manage your personal data.

Last Updated: October 26, 2023

What Information We Collect and Why

To provide you with the most personalized and effective wellness experience, Onyx Bloom collects various types of information. Each piece of data serves a specific purpose, from tailoring your recommendations to ensuring secure transactions and fostering community engagement.

When you create an Onyx Bloom account, we collect your name, email address, password, and contact details. This information is essential for setting up your profile, communicating with you about our services, and verifying your identity to ensure a secure and personalized experience.
To deliver highly personalized wellness assessments, DNA-based insights, and virtual consultation support, we collect health-related data. This may include information about your lifestyle, diet, fitness levels, mental well-being, and, with explicit consent, genetic data. This sensitive information is treated with the highest level of confidentiality and protected under strict HIPAA-compliant protocols.
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We collect data on how you interact with our website and services, such as pages visited, features used, and your preferences. This helps us understand what content resonates with you, personalize your experience, and continuously improve our platform's functionality and offerings. This data is often anonymized or aggregated for analytical purposes.
When you make purchases through our online store or subscribe to premium services, we collect necessary billing details and transaction records. This includes credit card information processed by secure, PCI-compliant third-party payment processors. We do not store full credit card numbers on our servers; only masked data for transaction management.
Any interactions you have with our support team, coaches, or public forums are recorded to improve service quality, resolve issues efficiently, and maintain a vibrant, safe community. This includes emails, chat logs, and documentation from virtual consultations, all handled with professional discretion.

How We Use and Protect Your Information

Your data at Onyx Bloom is not just collected; it's purposefully utilized to enrich your wellness journey while being rigorously protected. Our processes ensure your information serves you, while maintaining the highest standards of confidentiality and security.

Service Delivery & Personalization

We leverage your information to provide bespoke wellness recommendations, deliver personalized lifestyle upgrades, and facilitate effective virtual consultations. This ensures every aspect of your Onyx Bloom experience is tailored precisely to your unique needs and goals.

Essential Communication

Your contact details enable us to send crucial appointment reminders, vital wellness tips, and important service updates. You always have control over your communication preferences, ensuring you only receive what's most relevant to your journey.

Continuous Improvement & Research

Aggregated and anonymized data fuels our ongoing efforts to enhance our services, develop innovative wellness solutions, and conduct research that benefits our entire community. Your anonymized data contributes to a smarter, more effective platform for everyone.

Legal Compliance & Protection

We adhere to all applicable regulatory requirements, including HIPAA for health information. Your data may be used to protect our rights, prevent fraud, and comply with legal obligations, always prioritizing your privacy within these frameworks. Third-party sharing is strictly limited and always requires your explicit consent, especially for sensitive health data.

Industry-Leading Security and Compliance Standards

Our dedication to your peace of mind is reflected in our unwavering commitment to security. Onyx Bloom implements a multi-layered approach to protect your data, integrating best-in-class technologies and rigorous operational protocols.

Abstract representation of data security, featuring interlocking digital shields and glowing geometric patterns in a protective circle, signifying HIPAA compliance and encryption.
Guardians of your digital wellness journey.

  • HIPAA Compliance for Health Data

    We strictly adhere to HIPAA regulations, ensuring that all protected health information (PHI) is handled, stored, and transmitted securely with advanced encryption and access controls.

  • End-to-End Data Encryption

    All your personal information, from account details to wellness assessments, is encrypted both in transit and at rest, rendering it unreadable to unauthorized parties.

  • Strict Access Controls & Training

    Employee access to sensitive data is rigorously limited and monitored, coupled with ongoing privacy and security training for all staff.

  • Regular Audits & Incident Response

    We conduct frequent security audits and penetration tests, maintain robust vulnerability assessments, and have a comprehensive incident response plan for any potential breaches, with clear notification protocols.

Your Rights and Control Over Personal Information

We believe you should have complete control over your personal data. Onyx Bloom empowers you with comprehensive rights to manage your information, ensuring transparency and flexibility in your interactions with our platform.

Access Your Data

View and download a copy of all personal and health data we hold about you directly from your account settings.

Correct Information

Easily update or correct any personal details, preferences, or health assessments within your user profile.

Delete Your Account

Request the complete deletion of your account and associated data, subject to legal retention obligations.

Data Portability

Export your data in a machine-readable format, allowing you to transfer it to other providers if you choose.

Manage My Privacy Settings

Cookies and Website Tracking Information

Like most online platforms, Onyx Bloom uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our services. These tools are crucial for the functionality and continuous improvement of our platform.

Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality, enabling secure login, shopping cart maintenance, and basic navigation. Without these, the site cannot operate correctly.
  • Functional Cookies: Remember your preferences (like language or region) to provide a more personalized and convenient experience.
  • Performance & Analytics Cookies: Help us understand how visitors interact with our site, which pages are most popular, and identify areas for improvement. This data is typically aggregated and anonymized.

Your Cookie Control & Preferences

You have the power to manage your cookie preferences. Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling essential cookies may impact the functionality of the Onyx Bloom website.

We also utilize third-party analytics and advertising partners, each with their own privacy policies regarding cookies. We encourage you to review these policies for more information. Onyx Bloom retains cookie data for a period necessary for its stated purposes or until you clear them via your browser settings.

Review Cookie Settings

Privacy Policy Updates and Change Notifications

As Onyx Bloom evolves, so too might our privacy practices to reflect new services, technologies, or legal requirements. We are committed to keeping you informed about significant updates to this Privacy Policy.

  • Timely Notifications

    We will notify you of any material changes via email and prominent notices on our website before the changes become effective.

  • Clear Effective Dates

    Each policy update will clearly state its effective date, allowing you ample time to review the revised terms.

  • Policy Version History

    A comprehensive version history will be available upon request, detailing previous policy iterations and changes.

  • Your Options Post-Update

    Your continued use of Onyx Bloom services after receiving notification of changes signifies your acceptance. Should you disagree with any revised terms, you always have the option to close your account.

Privacy Questions and Data Protection Support

Your trust is paramount. If you have any questions, concerns, or require assistance with your data privacy, our dedicated team is here to help.

Reach Our Privacy Team

For all privacy-related inquiries, requests regarding your data rights (access, correction, deletion, portability), or to voice a concern, please contact our Data Protection Officer:

We aim to respond to all privacy-related requests within 30 days. For complex issues, we may require additional time and verification steps.

You also have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have been violated.